Remember Who A Recruiter Works For
I may have mentioned this in one of my earlier posts, but our Search Firm receives over 100 e-mails per day. Many of them are from responders to posted ads, many are from people who are interested in finding a new job, and many are just checking in on their status with respect to opportunities. My staff and I take great pride in trying to answer every e-mail that we can. There are times, however, where this is impossible due to our heavy workload. Naturally some people get upset when we cannot respond in a timely manner and I get that. And I apologize. Please allow me to explain how we operate, who we serve, and what our priorities are.
First of all, Our Medical Search Firm answers to the people who pay us- our client companies. When we get a job order, the clients demand certain qualifications and experience, and we have to adhere to their demands. Unfortunately, a great majority of the people who contact us do not fit those criteria. Our policy is to send an e-mail to the candidate explaining why he/ she is not a fit. Most people are grateful. Then there are those who demand a full explanation. They have to understand that I just do not have the time to explain to each and every candidate the reason for the rejection. I respect the candidate, but I do not answer to the candidate. My feeling is that at least I took the time to acknowledge them and to thank them for showing interest. And yet some do not feel that is good enough. Oh well.
We also have candidates who will call and ask for career advice. I love helping people out, and will do so when time permits. Unfortunately we cannot get back to everyone in a timely manner, and people get upset. Sorry- I cannot help it. But these candidates have to understand that Executive Search Firms are not career coaches, and our top priority is to satisfy our clients by sourcing and producing qualified candidates.
Then there are people like the guy who sent me his resume this morning. He was not a fit for our opening in Jacksonville, and we sent him an email explaining that very thing. His response was
” Well, my family and I are relocating to North Carolina anyway so don’t bother looking for anything in Florida for me.” Say what? I don’t look for you, pal- I look for candidates who will fit my clients’ demands- you know – the people who pay me. I think he has the wrong idea as to what we do and whom we serve. On the Executive Recruiting side of the business, we answer to our client companies and we serve their needs.
Now when we perform our resume services – the candidate is the paying client and we will answer to them . We will do everything in our power to serve the candidate’s needs, to craft a beautifully written and professional looking resume, provide career advice, give them tools to hit the market, be available for follow up questions, interview preparation and encouragement as needed. It is a service that is dear to our hearts.
Whether we are recruiting for a client company, or performing our resume service to you, we will always give maximum effort to satisfy every client, and hope that you understand what our roles and obligations are.
Your e-mails and comments are always welcome. Please contact us if we can help you !
Leave a Reply